Frequently Asked Questions

🐾 Love From The Pets – FAQ

Welcome to Love From The Pets! Ever wondered what your dog, cat, or parrot would say if they had thumbs? We’ve got you covered with cards written directly from the pets themselves!

Below you’ll find answers to all our most frequently asked questions. If your query isn’t answered here, don’t sit and beg—just drop us a line and our human team will get you sorted!

📬 Fetching Your Order (Shipping)

How much does shipping cost? Standard shipping is absolutely FREE! No need to dig up your backyard savings—we send our free delivery orders via Royal Mail 2nd Class. If you’re in a howling hurry, you can upgrade to 1st Class at checkout for a tiny extra fee.

When will my card be dispatched? We’re faster than a greyhound chasing a plastic hare! If you place your order before 11:00am (Monday to Saturday), we will dispatch it the very same day.

How long will it take to arrive?

• Royal Mail 2nd Class (Free): Usually takes 2–3 working days to pop through your letterbox.
• Royal Mail 1st Class (Upgrade): Usually arrives in 1–2 working days.

Can I track my card? Standard Royal Mail 1st and 2nd Class doesn’t come with full tracking. However, if you upgrade to a tracked delivery option at checkout, we’ll email you a tracking number as soon as it leaves the studio.

What if my card goes missing in the post? Oh, the joys of the postal service! Sometimes packages take a little scenic detour. Royal Mail doesn’t consider a package officially lost until 10 working days have passed from the dispatch date. If your card hasn’t arrived by then, email us at support@lovefromthepets.com and we’ll fast-track a replacement or issue a refund.

✂️ Personalisation (Making it Their Own)

Can I personalise the cards? Absolutely! You can add names and custom details to make it look like your pet really did the typing. If a card can be customised, you’ll see a “Personalise” option right on the product page.

How much does personalisation cost? Any customisation costs will be clearly displayed on the product page before you add it to your cart—no sneaky surprises here!

Will personalising my card delay the order? Not at all. Even with your custom text added, if you get your order in before 11am, it still leaves the studio on the exact same day.

🔄 Returns & Cancellations

What is your return policy? We want you (and your pets) to be doing happy zoomies! We accept returns on standard, non-personalised cards within 30 days, as long as they are unused and in pristine condition. Please note: Because they are custom-made just for you, we cannot accept returns on personalised cards unless we’ve made a typo on our end or it arrives damaged.

How do I start a return? Drop our humans a friendly email at lovefromthepetcards@gmail.com with your order number, and we’ll help you guide it back to the kennel.

Can I cancel or change an order? Because we dispatch orders faster than a cat chasing a laser pointer, the window to change an order is very small. If you spot a typo in your personalisation, call or email us immediately! If it hasn’t hit the mailbag yet, we’ll fix it for you.

💳 Payments & Technical Stuff

What payment methods do you accept? We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

What size are the cards? The exact dimensions of our cards are listed on each individual product page so you know exactly what size envelope to expect.

📞 Bark at Us (Contact)

How do I contact customer support? Need a hand? Don’t worry, we don’t bite! You can reach our human support team via:

• Email: lovefromthepetcards@gmail.com
• Phone: 07742 096 401 (Monday – Saturday, 9am – 5pm)