Returns & Refunds 🐾

At Love From The Pets, we want you (and your furry, feathered, or scaly friends) to be doing absolute happy zoomies when your cards arrive! If something isn’t quite right, our human team is here to help fix it. Below is everything you need to know about how we handle returns, refunds, and postal mishaps.

30-Day Return Policy

We happily accept returns on our standard, non-customised cards within 30 days of delivery. To be eligible for a return, your items must be:

Unused, unmarked, and in their original, pristine condition.
Kept in their original packaging to keep them crisp and unbent on the journey back to the kennel.

🐶 The Serious Bark: Because personalised cards are printed with custom details made just for you, they are strictly non-refundable and cannot be returned or exchanged unless they arrive damaged, faulty, or with a typo made on our end.

How to Start a Return

Ready to send a standard card back to us? The process is simple:

Drop us a line: Email us at lovefromthepetcards@gmail.com with your order number and the reason for the return.
Pack it safely: Make sure the card and envelope are securely packed so they don’t get bent in the post.
Pop it in the mail: Send the item back to the return address provided by our team.

Please note: Unless an item is faulty, customers are responsible for covering the return shipping costs. We highly recommend obtaining proof of postage from the Post Office, just in case it takes a scenic detour on its way back to us!

Refunds & Processing

Once your return safely lands back at our studio and we’ve given it a quick check, we will send you an email to let you know it has arrived.

If approved, your refund will be processed automatically back to your original payment method (Visa, Mastercard, PayPal, Apple Pay, etc.). It usually takes a few business days for your bank or card issuer to flash the cash back into your account.

📦 Missing Packages (Where’s My Card?)

We know how frustrating it is when you’re eagerly waiting to give a card “from the dog” and the postie is running late! Because we ship via Royal Mail, packages do occasionally take a little longer during peak times.

When is it officially “lost”? Royal Mail doesn’t consider a package officially lost until 10 working days have passed from the dispatch date.
What we do: If your card still hasn’t popped through the letterbox after 10 working days, email us at lovefromthepetcards@gmail.com with your order number, and we will gladly fast-track a replacement out to you or issue a full refund. We’ve got your back!

Damaged or Incorrect Cards

Our team takes great care in packing your orders, but if your card arrives bent by the postie or with a printing mistake, we’ll sort it faster than a cat chasing a laser pointer!

Send an email to lovefromthepetcards@gmail.com within 7 days of receiving your order with your order number and a quick photo of the damage/mistake. We will get a fresh replacement sent out immediately at no extra cost to you.

Cancellations & Quick Typo Fixes

We are super speedy here! Because we offer same-day dispatch on orders placed before 11am, there is a very small window to change or cancel an order. If you spot a typo in your personalisation request or need to cancel, email or call us immediately. If the mail bag hasn’t left the studio yet, we will happily fix it for you!

Still have questions?

Don’t sit and beg—get in touch with our lovely human team via:

Email: lovefromthepetcards@gmail.com
Phone: 07742 096 401 (Monday – Saturday, 9am – 5pm)